Terms and Conditions
Use of our website
We may change anything on our website at any time, at our discretion.
We have no responsibility for the content of any websites other than our own, even if our site links to other websites.
We may restrict or suspend use of the website (typically for repairs, introduction of services or general maintenance). Where possible we will post warnings on the site first. We will try to do this no more than we have to, and keep the time of disruption as short as possible.
Placing your order
We will send an email to you to confirm that we have received your order and payment. Except for any goods, which are to be made to your specification, we aim to dispatch on the next working day (or as soon as possible) and send you details of the tracking number.
We remain free to decline all or part of your order without giving an explanation. In such cases, a full refund will be made.
We may pass your details to third parties for address, identity and credit checks. That helps protect you and us from fraud.
We are not yet liable for VAT, the price quoted is therefore the final price. It also includes free delivery within the UK and worldwide, unless otherwise stated.
You must pay for the goods when you place your order, unless you wish to pay in instalments (see below). If your payment or first instalment has not reached us within seven working days form placing the order, this will render the contract null and void and the item will be re-offered for sale.
We accept all major credit cards and Paypal.
Individual items offered for sale for £200 or more may be paid for in instalments by prior arrangement. In this case, please do not add this item to your basket, but contact us by email to reserve your item.
If you opt to pay in instalments, ownership of this item is retained by Opalart, until such time as it is fully paid for.
The instalment period will be by arrangement with a maximum of four monthly payments.
The first month’s payment will be a 25% non-refundable deposit
Unless a shorter repayment period is arranged, there will be three further instalments due at monthly intervals from the sale date, each of which will amount to a further 25% of the total.
Administrative charges of 8.5% of the total will be added for this service and invoiced on the final payment request.
All such payments will be invoiced using Paypal online banking.
Should you fail to make any of these payments within 30 days of receiving the invoice, the contract will be considered null and void.
In this case, any payments made over and above the25% non-refundable deposit will be refunded to you.
All items will require a signature on delivery. Overseas customers may incur import duty or local taxes, which will be their responsibility to pay.
Items which are being made to order will require a minimum of 30 days to be manufactured, because we are using skilled goldsmiths whose work schedule can vary. We will advise you if there are any unforeseen delays in completing your order.
We have to dispatch the goods to the cardholder at the address registered for the payment card or registered with Paypal. We cannot deliver to any other address, and we cannot deliver to any third party. This helps protect you against fraud.
Delivery and risk
The goods are at your risk from the time of delivery.
You must inspect the goods on delivery. If any goods have been damaged in transit, you must write to tell us within three working days of receipt.
Items will not be considered lost in transit until 30 days after the date of dispatch. A further ten days will be required to initiate a track-and-trace. If delivery has not been made after this period, you will receive a full refund.
Cancellation, Returns, Refunds.
Before making a purchase, please ensure that the item is the correct size and suitable for your purpose.
You have the right to cancel the contract within a cancellation period of seven working days beginning with the day after the day on which the goods are delivered to you.
Should you wish to cancel, you are obliged to notify us of your intention within this period.
You are obliged to return the goods to the address specified at the bottom of our terms and condition page.
The delivery cost for returning any items to us for a refund will be met by you, and the item must be returned by a tracked and insured service.
The goods must be returned in the same condition as they were when you received them, complete with their presentation boxes where applicable.
Returns from outside the EU must be clearly marked on the Customs Declaration as being a return of goods. Failure to do so may result in unwarranted import duty and taxes, which would have to be deducted from the refund issued
Once we have received the returned goods, we shall refund you the full amount which you paid for them, as soon as possible, certainly no later than within a period of 30 after we have received the goods.
If you cancel any item, which is being made to your own specification prior to completion or delivery, or after delivery and within the above stated cancellation period of seven working days, we are not obliged under the Sale of Goods Act to make a refund. However, we may be prepared to do so, depending on the circumstances. If we decide to make a refund, we will nonetheless be committed to having the item made for you by our jewellers. Our expenses and difficulties in selling the item thereafter means we will need to charge you a cancellation fee of 10% of the sales price, which we will deduct from your refund.
Our Right To Cancel
If we are unable to send you the goods you ordered (or are able to perform our obligations only at unreasonable cost) because of circumstances beyond our reasonable control, we may cancel or suspend any of our obligations to you. In this case, your advance payment will be refunded to you.
Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
We guarantee that the item you receive will be the same as that photographed and described on our website. As most of our items are one-off originals, no substitutes will be offered.
We endeavour to describe the goods as well as we can and any descriptions given are to the best of our knowledge. Despite our best efforts, the technical specification, dimensions and weight may vary very slightly from our description.
Opal jewellery contains a precious gem stone and should be treated with the same care and attention as any other piece of fine jewellery. Of course it is liable to wear or damage if mishandled or abused. We cannot cover this eventuality under any sort of warranty, but it may be covered by your own house contents insurance. Our warranty is therefore restricted to the Regulations within the Sale of Goods Act.
General: Scottish Law is applicable to any contract made under these terms.
279 Annan Road
Tel: 01387 950564